From bad00be43aedb4adb633c4cd46e33a971df29c3d Mon Sep 17 00:00:00 2001 From: swarajCisco Date: Tue, 22 Apr 2025 15:29:03 +0530 Subject: [PATCH 1/4] Update CLR.md --- .../graphql-sample/DataDictionary/CLR.md | 18 ------------------ 1 file changed, 18 deletions(-) diff --git a/reporting-samples/graphql-sample/DataDictionary/CLR.md b/reporting-samples/graphql-sample/DataDictionary/CLR.md index 84bb4ec..cc18d50 100644 --- a/reporting-samples/graphql-sample/DataDictionary/CLR.md +++ b/reporting-samples/graphql-sample/DataDictionary/CLR.md @@ -22,12 +22,6 @@ Note - | channelSubType | String | Indicates the classification of a particular channel type. For e.g. for "social" channel, "twitter" is a sub channel type. | Yes | Yes | Yes | Yes | | entryPoint.id | String | The ID assigned to an entry point (EP). | Yes | Yes | Yes | Yes | | entryPoint.name | String | The name of the EP, which is the landing place for customer calls on the Webex Contact Center system. | Yes | Yes | Yes | Yes | -| monitorFullName (deprecated) | String | Name of the supervisor who is monitoring the call | Yes | Yes | Yes | Yes | -| isBarged (deprecated) | Boolean | Indicates whether the call was monitored. | Yes | Yes | Yes | Yes | -| bargedInDuration (deprecated) | Long | Duration (in milli-seconds) between barged-started and ended events. | Yes | Yes | Yes | Yes | -| bargedInCount (deprecated) | Int | The number of times a call was barged | Yes | Yes | Yes | Yes | -| bargedInFailedCount (deprecated) | Int | The number of times barge in failed for a call | Yes | Yes | Yes | Yes | -| isContactOffered (deprecated) | Boolean | Indicates whether the call was offered to an agent. | Yes | Yes | Yes | Yes | | isWithinServiceLevel | Boolean | Flag that indicates whether the call-leg is within the service level threshold. | Yes | Yes | Yes | Yes | | queue.id | String | A string that identifies a queue. | Yes | Yes | Yes | Yes | | queue.name | String | The name of a queue, which is the holding place for calls while they await handling by an agent. | Yes | Yes | Yes | Yes | @@ -50,8 +44,6 @@ Note - | ivrScriptTagName | String | The name of the flow tag in the Call Control section of the routing strategy configuration. | Yes | Yes | Yes | Yes | | terminatingEnd | String | Indicates the party that terminated the taskLeg. | Yes | Yes | Yes | Yes | | terminationReason | String | The reason for ending the contact. The reason can be one of the following: Agent Left, Customer Busy, Customer Left, Customer Unavailable, Not Found, Participant Invite Timer Expired. | Yes | Yes | Yes | Yes | -| contactReason (deprecated) | String | The reason why the customer is contacting the contact center. | Yes | Yes | Yes | Yes | -| botName (deprecated) | String | The name of the bot. | Yes | Yes | Yes | Yes | | customer.name | String | A human-readable name of the end customer. | Yes | Yes | Yes | Yes | | customer.phoneNumber | String | A valid customer DN, on which the agent can reach out to the customer. | Yes | Yes | Yes | Yes | | customer.email | String | A valid email address on which the agent can reach out to the customer. | Yes | Yes | Yes | Yes | @@ -63,17 +55,10 @@ Note - | lastWrapupCodeName | String | The Wrapup code that the agent selected for the interaction. | Yes | Yes | Yes | Yes | | wrapupDuration | Long | The total time that the agents spent in the Wrapup state after handling the interactions. | Yes | Yes | Yes | Yes | | isOutdial | Boolean | Flag that indicates whether this activity occurred while making an outdial call. | Yes | Yes | Yes | Yes | -| isMonitored (deprecated) | Boolean | Flag that indicates whether the call is being monitored. | Yes | Yes | Yes | Yes | -| totalMonitoringCount (deprecated) | Int | The number of times a call-leg was monitored. | Yes | Yes | Yes | Yes | -| silentMonitoringCount (deprecated) | Int | Silent Monitoring count per call leg. | Yes | Yes | Yes | Yes | -| fullMonitoringCount (deprecated) | Int | The number of calls that were completely monitored. | Yes | Yes | Yes | Yes | -| midcallMonitoringCount (deprecated) | Int | The number of calls for which monitoring started in the middle of the call. | Yes | Yes | Yes | Yes | | abandonedType | String | The Abandoned Type is set when the call-leg is abandoned. The following values show the states of the call when abandoned new, queue, treatment, agent-connect | Yes | Yes | Yes | Yes | | blindTransferCount | Int | The number of times a call was transferred by an agent to another agent or an external DN (Dial Number) via a blind transfer. | Yes | Yes | Yes | Yes | -| resumedCount (deprecated) | Int | Count of call recordings that were paused and later resumed. | Yes | Yes | Yes | Yes | | transferCount | Int | The number of times a call was transferred by an agent. | Yes | Yes | Yes | Yes | | queueCount | Int | the no of times call is presented to the queue or agent | Yes | Yes | Yes | Yes | -| overflowCount (deprecated) | Int | The Overflow Count indicating the number of calls that were directed to an overflow number. | Yes | Yes | Yes | Yes | | transferErrorCount | Int | Count of transfer error failures. | Yes | Yes | Yes | Yes | | taskLegCount | Int | Represents number of call-legs. | Yes | Yes | Yes | Yes | | handleType | String | Shows how the call was handled: normal, abandoned, self_service, connect, park, park_and_transfer, straight_transfer, overflow, dequeued or TransferToDN. | Yes | Yes | Yes | Yes | @@ -96,15 +81,12 @@ Note - | consultToQueueDuration | Long | Total duration spent on consult-to queue within an interaction. | Yes | Yes | Yes | Yes | | outdialConsultToQueueCount | Int | This is the count of consult-to-queue within an outdial interaction. | Yes | Yes | Yes | Yes | | outdialConsultToQueueDuration | Long | Total duration in milli-seconds spent on consult-to queue within an call-leg in interaction (outbound calls) | Yes | Yes | Yes | Yes | -| pausedDuration (deprecated) | Long | The amount of time in milli-seconds during which a call was in pause state. | Yes | Yes | Yes | Yes | -| pausedCount (deprecated) | Int | Count of call recordings that were paused. | Yes | Yes | Yes | Yes | | slaValue | String | The value of Service Level Agreement in seconds for the queue in this call-leg | Yes | Yes | Yes | Yes | | handleTime | Long | The total amount of time an agent handles the call. | Yes | Yes | Yes | Yes | | consultEpId | String | Entrypoint ID in the event of consult to EP/DN. | Yes | Yes | Yes | Yes | | consultEpName | String | Entrypoint Name in the event of consult to EP/DN. | Yes | Yes | Yes | Yes | | childContactId | String | Child interaction Id in the case of consult to EP/DN. | Yes | Yes | Yes | Yes | | childContactType | String | Determines the type of Consult. | Yes | Yes | Yes | Yes | -| isChildLeg (deprecated) | Boolean | Denotes whether the call-leg represents the consult to EP/DN scenario. | Yes | Yes | Yes | Yes | | consultToEPCount | Int | Defines the number of times consult was done to EP/DN for that call-leg. | Yes | Yes | Yes | Yes | | consultToEPDuration | Long | Defines the duration of consult for EP/DN for that call-leg. | Yes | Yes | Yes | Yes | | outdialConsultToEPCount | Int | Outdial Consult To EntryPoint Count. | Yes | Yes | Yes | Yes | From e7501239a3d1059b0b55d40b5c958781e21d3bf1 Mon Sep 17 00:00:00 2001 From: swarajCisco Date: Mon, 12 May 2025 16:32:12 +0530 Subject: [PATCH 2/4] Update CLR.md --- reporting-samples/graphql-sample/DataDictionary/CLR.md | 1 - 1 file changed, 1 deletion(-) diff --git a/reporting-samples/graphql-sample/DataDictionary/CLR.md b/reporting-samples/graphql-sample/DataDictionary/CLR.md index cc18d50..aca7611 100644 --- a/reporting-samples/graphql-sample/DataDictionary/CLR.md +++ b/reporting-samples/graphql-sample/DataDictionary/CLR.md @@ -103,7 +103,6 @@ Note - | nextDestination.queue.name | String | Name of the second queue in the event of transfers | Yes | Yes | Yes | Yes | | abandonedSlCount | Int | Number of calls that got terminated while in queue within the Service Level threshold provisioned for the queue or skill. | Yes | Yes | Yes | Yes | | agentToDnTransferCount | Int | The number of times a call was transferred from an agent. | Yes | Yes | Yes | Yes | -| agentToQueueTransferCount | Int | Number of times a call was transferred from an agent to a queue. | Yes | Yes | Yes | Yes | | agentTransferedInCount | Int | Number of times a call was transferred to an agent. | Yes | Yes | Yes | Yes | | integerGlobalVariables.name | String | Name or title associated with an Integer entity. | No | No | Yes | Yes | | integerGlobalVariables.value | Int | Integer Numeric value associated with an entity. | Yes | Yes | Yes | Yes | From efefbaa6fdf480b27405f75b7a8db221caa16205 Mon Sep 17 00:00:00 2001 From: swarajCisco Date: Wed, 21 May 2025 13:17:34 +0530 Subject: [PATCH 3/4] Update CLR.md --- reporting-samples/graphql-sample/DataDictionary/CLR.md | 1 + 1 file changed, 1 insertion(+) diff --git a/reporting-samples/graphql-sample/DataDictionary/CLR.md b/reporting-samples/graphql-sample/DataDictionary/CLR.md index aca7611..54be120 100644 --- a/reporting-samples/graphql-sample/DataDictionary/CLR.md +++ b/reporting-samples/graphql-sample/DataDictionary/CLR.md @@ -133,3 +133,4 @@ Note - | consultToDnErrorCount | Int | Number of times a consultation to a dial number failed because the destination agent could not be connected. | Yes | Yes | Yes | Yes | | postCallDuration | Long | The duration, in milliseconds, for which the media connection remained active after the customer left. | Yes | Yes | Yes | Yes | | manualAssignCount | Int | The number of times agents manually assigned the contact to themselves. | Yes | Yes | Yes | Yes | +| transferEpDN | String | Indicates the EP number to which the blind transfer was made via DN. | Yes | Yes | Yes | Yes | From a1d4a119fb8188af32d83129a4d5fbbad5f8e51b Mon Sep 17 00:00:00 2001 From: swarajCisco Date: Wed, 21 May 2025 13:17:56 +0530 Subject: [PATCH 4/4] Update CSR.md --- reporting-samples/graphql-sample/DataDictionary/CSR.md | 1 + 1 file changed, 1 insertion(+) diff --git a/reporting-samples/graphql-sample/DataDictionary/CSR.md b/reporting-samples/graphql-sample/DataDictionary/CSR.md index e4a3d2e..ec21488 100644 --- a/reporting-samples/graphql-sample/DataDictionary/CSR.md +++ b/reporting-samples/graphql-sample/DataDictionary/CSR.md @@ -198,3 +198,4 @@ Note - These fields are applicable only for the API and not for Analyzer UI. | postCallDuration | Long | The duration, in milliseconds, for which the media connection remained active after the customer left. | Yes | Yes | Yes | Yes | | manualAssignCount | Int | The number of times agents manually assigned the contact to themselves. | Yes | Yes | Yes | Yes | | contactPriority | Int | The assigned priority (via flow) when the contact enters the queue. | Yes | Yes | Yes | Yes | +| transferEpDN | String | Indicates the EP number to which the blind transfer was made via DN. | Yes | Yes | Yes | Yes |