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This repository was archived by the owner on Dec 2, 2022. It is now read-only.
Redux is a tool for developers to include an options panel in their project. Consequently, we do not offer support for folks who have purchased a theme or plugin that uses Redux. The responsibility of support for themes and plugins falls upon it's author. We realize that some authors have included support links for Redux in their projects when they should not have. We do apologize for that confusion and are taking steps to remedy that situtation.
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If you have purchased a theme or plugin that utilizes Redux, please contact the author for support. If the author is unavailable for support or has discontinued support, please refer to this before posting to our issue tracker: https://docs.redux.io/core/support-defined/ If you are unable to get support for the author, we might be able to help you with a premium support purchase (https://redux.io/extension/premium-support).
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If you have purchased a theme or plugin that utilizes Redux, please contact the author for support. If the author is unavailable for support or has discontinued support, please refer to this before posting to our issue tracker: https://redux.io/contact/ If you are unable to get support for the author, we might be able to help you with a premium support purchase (https://redux.io/extension/premium-support).
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Have a development usage question?
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==================================
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The issue tracker isn't the best place for usage questions. This format is not well-suited for questions & answers and questions here don't have as much visibility as they do elsewhere. Before you ask a question, here are some resources to get help first:
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- Try Redux: https://demo.redux.io/
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- Read the docs: https://docs.redux.io/
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- Read the docs: https://devs.redux.io/
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- Look for/ask questions on StackOverflow: https://stackoverflow.com/questions/tagged/redux-framework
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- Ask in our community Slack channel: http://slack.redux.io/
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- For Premium support or advanced customizations we offer premium support. See https://redux.io/extension/premium-support/ for more information.
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======================
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Please use the "BUG REPORT" template below. Remember, we are rabid about backwards compatability. Do not submit fixes that break previous ways of doing so or they will be rejected.
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Also, unless you provide a Support Hash, your request will also be rejected. NO exceptions. If you do not including this information and we close your ticket, please do not ask why. See See https://docs.redux.io/core/generating-a-support-hash/ for more details.
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Also, unless you provide a Support Hash, your request will also be rejected. NO exceptions. If you do not including this information and we close your ticket, please do not ask why. See See https://docsv3.redux.io/core/generating-a-support-hash/index.html for more details.
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You MUST be using Redux in dev mode when submitting an issue to us. If you are not, or have circumvented our dev mode protocol, you are on your own. There could be information in your issue that requires dev move active (Compressed Javascript, for example. We are unable to diagnose issues with compressed Javascript and why dev mode needs to be enabled).
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We realize that some authors have included support links for Redux in their projects, when they should not have. We do apologize for that confusion and are taking steps to remedy this confusion.
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If you have purchased a theme or plugin that utilizes Redux, please contact the author for support. If the author is unavailable for support or has discontinued support, please refer to this before posting to our issue tracker: https://docs.redux.io/core/support-defined. In extreme cases where support from the author is impossible, we might be able to help you with a premium support purchase: https://redux.io/extension/premium-support. That service is not free. Please read the terms on that page carefully.
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If you have purchased a theme or plugin that utilizes Redux, please contact the author for support. If the author is unavailable for support or has discontinued support, please refer to this before posting to our issue tracker: https://devs.redux.io/core/support-defined. In extreme cases where support from the author is impossible, we might be able to help you with a premium support purchase: https://redux.io/extension/premium-support. That service is not free. Please read the terms on that page carefully.
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Because of these policies, we will no longer be able to answer the influx of these types of issues individually. They will be closed without reply. We're sorry about this and apologize for this inconvenience.
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@@ -84,5 +84,5 @@ Future development of our extension library for new features and updates for Red
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#### What happens to Redux v3 when v4 is finished?
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Upon completion, Redux v4 will completely replace v3 in our primary repository and at wp.org. At that time, we will no longer be offering v3 in any form nor will we be maintaining any code v3. Any copies or forks out there will be considered deprecated and should be considered 'as is'.
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#### Is Redux v4 free?
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Yes. This is the 'core' and it remains free to use, fork, embed, etc. However, what you see is what you get. All new features, extensions, add-ons, etc will come in the form of Redux Pro, which will require a maintained subscription for licensed usage. We do not yet have details to offer about availability or pricing at this time. Please join our mailing list for updates on this and other Redux related news as it becomes available: [https://redux.io/subscribe-to-redux-framework](https://redux.io/subscribe-to-redux-framework)
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<!--#### Is Redux v4 free?
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Yes. This is the 'core' and it remains free to use, fork, embed, etc. However, what you see is what you get. All new features, extensions, add-ons, etc will come in the form of Redux Pro, which will require a maintained subscription for licensed usage. We do not yet have details to offer about availability or pricing at this time. Please join our mailing list for updates on this and other Redux related news as it becomes available: [https://redux.io/subscribe-to-redux-framework](https://redux.io/subscribe-to-redux-framework)-->
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<h4>📝 Documentation and Support</h4>
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<ul>
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<li>For more information about features, FAQs and documentation, check out our website at <a href="https://docs.redux.io/" rel="nofollow ugc">Redux</a>.</li>
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<li>For more information about features, FAQs and documentation, check out our website at <a href="https://devs.redux.io/" rel="nofollow ugc">Redux</a>.</li>
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<li>If you have any more questions, visit our support on the <a href="https://wordpress.org/support/plugin/redux-framework">Plugin's Forum</a>.</li>
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<p>
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<em>
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<?php// translators: %s: Support Defined URL. ?>
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<?phpechosprintf( wp_kses( __( 'Should the developer not be responsive, read the <a href="%s" target="_blank">following article</a> before asking for support from us directly.', 'redux-framework' ), array( 'a' => array( 'href' => array() ) ) ), esc_url( 'http://docs.redux.io/core/support-defined/' ) ); ?>
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<?phpechosprintf( wp_kses( __( 'Should the developer not be responsive, read the <a href="%s" target="_blank">following article</a> before asking for support from us directly.', 'redux-framework' ), array( 'a' => array( 'href' => array() ) ) ), esc_url( 'https://docsv3.redux.io/core/support-defined/' ) ); ?>
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